Air Namibia Scooped Double Feather Award!

Air Namibia Scooped Double Feather Award!

Thursday 04ACSA-AWARDth December 2014; Air Namibia is pleased to announce that it has won for the first time double ACSA OR Tambo and Cape Town Feather Awards for “Best Regional Airline” in service excellence.

The awards are based on passengers’ feedback and provides ACSA with an opportunity to recognize top performing airlines for outstanding customer service rendered during the year with the aim of entrenching a culture of great customer service. The feather awards is about recognizing those entities that go extra mile to ensure that the passenger experience is pleasurable and memorable. The awards are researched using three independent local organizations and verified by two international organizations namely the Airports Council International (ACI) and the Transport Research Laboratorly (TRL) in the UK. Levels of service in each category are thoroughly assessed and a comprehensive report is compiled.

Acting Managing Director & COO Rene Gsponer said, “Air Namibia is above all a customer focused airline and superior service delivery is what we are striving to maintan. These award are a testimony of the confidence by our customers and passengers appeal, and they serve as an encouragement to us to do more in order to meet clients’ high expecations. This is another achievement as it is our customers themselves who recognized that we are the best airline in the region, the double awards are well deserved and well done to Air Namibia staff for hardwork and great team work”.

This is the tenth time that Air Namibia won Feather Awards but it is for the first time Air Namibia won double awards at these two airports simulataneously. Air Namibia’s pilots recently won the service excellence award from the Namibia Business Hall of Fame in collaboration with the NCCI. Therefore, Air Namibia takes this opportunity to thank all its customers and passengers for their continuous support.



Graduates Air Namibia

Cabin Crew Honoured at Graduation Ceremony


Windhoek, Monday 25th August 2014;The Acting Managing Director/Chief Operating Officer (COO) of Air Namibia, Rene Gsponer applauded the 15 cabin crew (flight attendants) at their recent graduation ceremony held at the Safari Court Hotel following their successful completion of a comprehensive Portuguese Language Proficiency programme. The airline subjected its cabin crew to master Portuguese as a foreign language to enhance communication for the purpose of Portuguese-speaking customer needs while on-board of Air Namibia routes.

“It gives me great pleasure to be amongst a group of happy cabin crew who have, through perseverance and commitment to this learning and development programme achieved high levels of professional and personal success. You were conferred with your well-deserved certificates underwritten by the reputable Polytechnic of Namibia. This is the kind of commitment we need in Air Namibia to take this business from great to even GREATER,” remarked Mr Gsponer.

Graduates Air Namibia

He confirmed that the cabin crew have all complied with the course requirements, especially the written, the acoustic and oral proficiency of the Portuguese Language which positioned them better to engage and serve passengers from the basis of their mother-tongue. Gsponer quoted the great Nelson Mandela and said: “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart”, applauding the Organisation Development (OD) Department of Air Namibia for commissioning the Polytechnic of Namibia to offer the Portuguese Language Proficiency programme.

“Air Namibia competes in a highly competitive market and space where the consumers of air travel are well educated in the high-end market. Our consumers are shopping around service providers and they have two key 2 indicators which drive their buying and commercial decisions, and these are: service, first and then cost. The added skills to our cabin crew to converse with passengers in Portuguese will, without a doubt, increase positive customer opinion which will result in higher demand for Air Namibia services’’, commented Mr Gsponer.

He further remarked that Namibia’s neighbouring country Angola had a fully-fledged Angolan Embassy in Namibia. “The Embassy is an important business and political link between Namibia and the Republic of Angola; and now that the Angolan Embassy is aware that Air Namibia’s cabin crew have undergone and successfully completed the Portuguese Language Proficiency programme; this will, without any doubt, have spin-off effects increasing our Namibia-Angolan routes with Portuguese-speaking passengers,” said Mr Gsponer.

“Gauging from your personal and professional attitudes you have displayed throughout this course; and the feedback we as management have received from your course coordinators and the colleagues in OD, I can clearly see a bright future for all of us at Air Namibia. The beauty of all is that you have not demanded for a salary increase or promotion upon completion of the Portuguese Language Proficiency course; instead you have seen the opportunity for Air Namibia to intensify its business growth and become the market leader sooner or later”; assuring cabin crew that Air Namibia has a very bright future in the airline industry”. Commented Mr Gsponer

The Acting MD further said that management was working around the clock to roll-out a turn-around strategy to heal and nurse the grievous harm cause to the Air Namibia brand. “I feel strongly that your achievement in completing this Portuguese Language Proficiency programme is one of plenty of positive initiatives we need to embark upon and that we will share these small milestones with the Namibian public, hoping that we can instil pride and confidence in air-travel consumers to make Air Namibia their preferred airline, in the region,” Air Namibia’s Acting Managing Director, Rene Gsponer concluded.

Speaking on behalf of the graduating cabin crew, Ms Laurencia Endjala, expressed their sincere appreciation and profound vote of thanks to Air Namibia for enabling them to articulate in Portuguese as a foreign language. “This is particularly important for us as we engage with passengers from all backgrounds and we encounter quite a number of Portuguese speaking passengers and this will enable us to increase our service delivery needs”, she said.

Air Namibia plans to roll-out the same programme to all frontline staff at reservations and ticketing agents, check-in agents, customer care and all 3 essential sections with employees who have direct and indirect contact with clients.


Contact Person: Paul Homateni Nakawa

Head: Corporate Communications

Tel: +264 61 2996298

Fax: +264 61 2996195

Cell: +264 811464926






The Board of Directors proudly welcomes and introduces the new team of competent and experienced persons who are vested with the responsibility of guaranteeing the effective and efficient functioning of Air Namibia Quality Assurance System, of an Air Operator Certificate (AOC) as required by the aviation act of 1962 act number 74.

The Board is confident that the team with over 100yrs of cumulative experience amongst themselves are duly equipped to ensure safe operational practices and air worthy aeroplanes and ensure that all operations are conducted in accordance with all applicable requirements, standards and procedures.

All persons have been certified acceptable by the DCA in accordance with the FPP (Fit For Purpose Person) assessment. The Board and Magement team also express their gratitude to the DCA for the role they play as regulators with ensuring our safe and secure operations.

Critical to these operational areas are our support functions of Finance, Commercial Services, Human Capital and Corporate Services, which will continue rendering support and guidance to ensure that overall commercial and strategic objectives are met.

The world class team of experts will pursue a BOT (Build – Operate – Transfer) model engagement aimed at empowering Namibians to take over post holder positions in the near future.











Wednesday,18 June 2014; Air Namibia wishes to inform its stakeholders,partners and customers that it has placed and implemented a temporarily embargo on the acceptance and handling of Dangerous Goods at the Hosea Kutako International Airport (WDH) with immediate effect.

This embargo is necessitated by the current review of Air Namibia’s processes of acceptance,handling and carriage of Dangerous Goods by the Namibia Directorate of Civil Aviation (DCA). The situation is receiving high priority attention and both Air Namibia as the handler and the Directorate of Civil Aviation as the regulator are working around the clock to speed up the process.

Air Namibia will update the public upon the completion of the process to reinstate the normal operations and handling of the Dangerous Goods.

We extend our utmost apology for any inconvenience caused in this regard, and all enquiries should be directed to the Corporate Communications Office.




Contact Person:     Paul Homateni Nakawa

Head: Corporate Communications

Tel:  +264 61 2996216

Fax: +264 61 2996195

Cell: +264 811465493/+264 811464926




About Air Namibia (Pty) Limited

Air Namibia, Namibia’s national airline, operates scheduled flights and carries cargo (freights) on domestic, regional and intercontinental flights. The airline was founded in 1947 as South West Air Transport, which later changed to South West Airways. In 1992, the airline’s name was changed to Air Namibia. The mandate of Air Namibia is to be a major contributor towards the attraction and promotion of tourism to Namibia by providing air transport services between Namibia and other countries, as well as by operating flights within the boundaries of Namibia. The airline is positioned as a niche carrier serving domestic points within Namibia, the immediate regional markets of South Africa, Zimbabwe, and Angola. Points beyond (Asia, USA, Middle East and Europe) are serviced in conjunction with partner airlines via our gateways: Frankfurt, Accra, Johannesburg and Lusaka.


Air Namibia Airbus 330-200



Wednesday 18 June 2014:

Air Namibia informs the travel trade, esteemed clients, passengers and other stakeholders that its Air Operator Certificate (AOC) has been extended.

“The AOC was extended late Monday afternoon, and our business operations continue as normal. I further wish to assure our stakeholders that we are doing everything possible to attend to pending matters with the Directorate of Civil Aviation, which we have agreed to during this extension period, and we commend the DCA for the cordial work relationship between our institutions”, commented Mr Rene Gsponer the Acting Managing Director of Air Namibia.

Air Namibia takes this opportunity to thank all its customers and passengers for their continuous support.


Update: Schedule Change SW286 on 01st June 2014

Air Namibia Schedule Change For Flight SW286 (Frankfurt To Windhoek) On 01st June 2014 

Sunday 01 June 2014: Air Namibia would like to inform its passengers, travel trade, and all other stakeholders that flight SW286 operating between Frankfurt and Windhoek on 01st June 2014, will be delayed for approximately 12 hours from its scheduled time.

The expected time of departure from Frankfurt will be at 09:30 Local time at Frankfurt on the 02nd June 2014, with estimated arrival time at Windhoek 18:30 local time.

This is as a result of damage to one of the AIRBUS A330-200 by the ground handlers at the Frankfurt airport where the aircraft was parked. The airline is in the process of establishing the extent of the damage and cost of repair. We expect to resume our normal schedule for Frankfurt flight from 20:30 on the 02nd June 2014.

Air Namibia wish to extend its apology to its passengers and all other stakeholders for the inconvenience casued due to this schedule disruption.


Contact Person: Paul Homateni Nakawa

Head: Corporate Communications

Tel: +264 61 2996216

Fax: +264 61 2996195

Cell: +264 811465493/+264 811464926


Air Namibia Airbus

Cabin Crew strike suspended


Friday, 30th May 2014; Air Namibia wish to inform its passengers, trade partners and stakeholders that the Cabin crew strike has been suspended.

This is as a result of the agreement that was reached late Friday afternoon by the Namibian Cabin Crew Union (NCCU), and Air Namibia Management to continue addressing matters of concern by its employees internally through a consultative process. This brings an end to the industrial action which commenced during the early hours of Friday 30th May 2014 .

The suspension has given the Air Namibia Management and the Namibian Cabin Crew Union (NCCU) more time to negotiate in order to reach an amicable solution that will benefit both parties and help the company realise its long term strategic plans.

Air Namibia would like to inform it passengers that its flight schedule will return to normal effective Saturday 31 May 2014.

In conclusion, Air Namibia would once again like to express its sincere appreciation and special thank you to its flying public and shareholders for your loyal commitment and support.

Contact us for more info.




Contact Person: Paul Homateni Nakawa/Oneka Sitali

Head: Corporate Communications

Tel: +264 61 2996216

Fax: +264 61 2996195

Cell: +264 811465493/+264 811464926


Air Namibia and Lufthansa

Air Namibia Targets European Market with Lufthansa


Air Namibia and LufthansaWindhoek, 18th March 2014:  In line with our strategic objectives of strengthening our network and increase access to more markets, Air Namibia is focussed on expanding its presence and reach in Europe. The recently launched campaign aims to offer its customers “one-stop” air connectivity to the rest of Europe, apart from Frankfurt, Germany, where the airline currently operates a direct flight from Windhoek.

Air Namibia operates 6 flights per week between Frankfurt and Windhoek during low season, and 7 flights per week during high season which starts from July to end of November each year, and these are serviced using the two brand new Airbus A330-200 aircraft. The A330-200 comes in a two class configuration of 30 business class and 214 economy class seats. Business Class seats offer a full flat bed, with individual monitors and video on demand while economy class seats also have individual monitors with video on demand.

Air Namibia is currently actively promoting the greater part of Europe, including countries such as Russia and Turkey as well as the Middle East and the Far East. We are also looking at offering connectivity to other key German cities apart from Frankfurt.

Xavier Masule, General Manager: Commercial Services says in order to access these beyond markets optimally, Air Namibia has to forge smart alliances with airlines operating in Europe.

“It is necessary for Air Namibia to partner with appropriate airlines to feed into our flights at Frankfurt.  Frankfurt is Lufthansa’s hub and this makes Lufthansa the most appropriate and ideal airline to partner with,” says Masule.

Hence, effective 1 Dec 2013, an “airline to airline” commercial partnership agreement was concluded and implemented between Air Namibia and Lufthansa..

“This agreement enables traffic to feed and de-feed (traffic exchange) at Frankfurt between Lufthansa and Air Namibia with a convenient ‘one stop’ connection to more than 63 cities in Europe, including big cities in Germany on one issued ticket by Air Namibia,” Masule adds.

The move should be a welcome relief to travellers from Windhoek wishing to visit cities in Europe and vice versa as all other options for travel between any European destination and Windhoek involves either a minimum of two stops or at least a leg to be served using a train journey, which is long, inconvenient and time consuming.

“Europe is now more accessible and convenient than ever before. Air Namibia gives passengers access to multiple cities within each European country on a one ticket and one stop journey,” Masule concluded.

With its new alliance Air Namibia offers one-stop connectivity to the following countries;

1 United Kingdom & Ireland – 5 cities 15 Latvia
2 France – 5 cities 16 Lithuania
3 Italy – 7 cities 17 Malta
4 Austria 18 Netherlands
5 Belgium 19 Norway
6 Bulgaria 20 Poland
7 Cyprus 21 Portugal
8 Czeck republic 22 Russia
9 Denmark 23 Scotland
10 Estonia 24 Spain
11 Finland 25 Sweden
12 Germany – 12 cities 26 Switzerland
13 Greece 27 Turkey
14 Hungary 28 Ukraine