CHANGE OF FLIGHT DEPARTURE TIME FROM WINDHOEK TO ACCRA
Windhoek,04 February 2014:This notice serves to notify all our esteemed and key stakeholders that effective 7th February 2014, the departure time of our flight from Windhoek to Accra will change to 11:00 a.m. (local time at airport of departure) from the current departure time 16:50 (local). Departure time of the return flight from Accra to Windhoek will remain unchanged at 22:50(local).
The decision to change the flight departure time is part of our commitment to continuously innovate and offer services which best meets the needs of the market
With changed departure time from Windhoek, we will arrive in Accra at about 14:30 (local), which will give our customers going to other destinations within West Africa enough time catch connecting flights to those destinations such as Lagos, and to long haul destinations such as to the Middle East and to Europe
Our changed time to an earlier departure means that our passengers from Johannesburg will now use our 06:40 flights from Johannesburg to Windhoek, to be able to catch the flight to Accra. The waiting time at Windhoek for Cape Town passengers will be reduced (improved) to 2 hours, from the current 8 hours they currently spend in transit at Hosea Kutako.
This change will also offer those passengers from Windhoek, Johannesburg or Cape Town to return same day from Accra if they are business which requires short time to be spent in Ghana.
For further additional information and enquiries in this regard, please contact your nearest Air Namibia office or contact Air Namibia on PRO@airnamibia.aero or firstname.lastname@example.org or by telephone on +264612996111,Email: Call.Centre@airnamibia.aero
AIR NAMIBIA RECORDS EXCELLENT ON TIME PERFORMANCE (OTP)
Windhoek, 28 January 2014:
Air Namibia is pleased to announce that for the past six months we have recorded a very good On-Time Performance (OTP), reaching over 93% OTP in some months.
On-Time Performance is known in the aviation industry as the “holy grail” by which airlines are compared and measured. In most customer surveys that have been performed worldwide, passengers rate airlines according to price and then OTP. Passengers always want to know that the airline they choose to fly will get them to their destinations on time.
The newly-appointed Chief Operation Officer (COO) of Air Namibia, Rene Gsponer, had this to say:
“Air Namibia is serious about significant improvement on its operational performance and financial sustainability. As the graph below shows our On-Time Performance for the past 9 months has been above our target of 90% this is a commendable achievement for Air Namibia and we have seen an equally positive response from the market in terms of ticket sales and positive feedback.
This has been made possible by a number of factors: the recent recapitalisation of the airline by the GRN has provided the airline with state-of-the- art aircraft which has ranked the airline as one of a few airlines with the youngest operational fleet in the world resulting in much more reliable aircraft with an improved technical dispatch reliability. Adding-on is the improved financial stability of the airline allowing normal operations possible and hence our ability to generate improved revenues coupled with many other initiatives.
We wish to thank the Namibian public and in particular the flying public for their forbearance, understanding and support as we went weathered by our challenges during the past year and we thought we should share this good news with them.
We at Air Namibia are very excited and encouraged by our improved operational performance and we are grateful to our shareholder, travel trade partners and ultimately you the paying customer (passenger) for the continued support.
I encourage the IOCC and all role players to maintain the current OTP momentum and to work towards beating the high standards we have set – to become a best-in-class airline, Mr Gsponer concluded”
OTP is calculated by taking the percentage of flights delayed by more than 15 minutes of the total number of flights performed by an airline in a particular month. The industry standard is measured on flights that are delayed by 15 minutes or more. Departure delays shorter than 15 minutes are usually made up in flight and the aircraft still arrives at its destination on time.
Air Namibia is proud of the strides it has made to address the challenges we have faced in the past concerning OTP, now our aim is to continue providing the best air transportation.
Air Namibia Awarded the 2013 Feather Award
Windhoek, 03 December 2013: Air Namibia has scooped a prestigious Feather Award – for the best regional airline at O.R Tambo International Airport in 2013. This is a recognition that the Airport Company of South Africa (abbreviated ACSA), give its key players at O. R. Tambo International Airport in Johannesburg, South Africa.
ACSA holds an annual function at its main international airports namely; O. R. Tambo, Cape Town and Durban International Airports to reward the suppliers and airlines that consistently go the extra mile in providing passenger service excellence.
The award is based on a pure clients and passengers opinion survey which is done by external and independent companies for ACSA by interviewing passengers and the tourism industry on the supplier/airline that stands above all. ACSA ensures that, the credibility of the Award is maintained, by adopting various research methods done at different times of the day and week on a larger and representative sample size.
Since the inception of the ACSA Feather Awards eight years ago,Namibia’s national airline has been endlessly nominated and subsequently awarded the Best Regional Airline operating into and from O. R. Tambo International airport seven times.
At Air Namibia we are on this quest to continue serving our purpose of providing the best air transport services in the most safest manner, with consistency and reliability. “We are truly thrilled to note that, our passengers and other businesses, we provide services to, are still keeping us on our toes, to confirm it. Their nomination and subsequent confirmation research are testimony that Air Namibia truly cares about its clients,”said Paulus Homateni Nakawa: Air Namibia Head of Corporate Communications.
The entire Air Namibia family conveys its gratitude and unreserved thanks to the flying public and travel trade for voting us,as their Best Regional Airline, flying into O.R Tambo International Airports.
About Air Namibia (Pty) Limited
Air Namibia, Namibia’s national airline, operates scheduled flights and carries cargo (freights) on domestic, regional and intercontinental flights. The airline was founded in 1947 as South West Air Transport, which later changed to South West Airways. In 1992, the airline’s name was changed to Air Namibia. The mandate of Air Namibia is to be a major contributor towards the attraction and promotion of tourism to Namibia by providing air transport services between Namibia and other countries, as well as by operating flights within the boundaries of Namibia. The airline is positioned as a niche carrier serving domestic points within Namibia, the immediate regional markets of South Africa, Zimbabwe, and Angola. Points beyond (Asia, USA, Middle East and Europe) are serviced in conjunction with partner airlines via our gateways: Frankfurt, Accra, Johannesburg and Lusaka.
SCHEDULE CHANGE OF AIR NAMIBIA SELECTED FLIGHTS FROM 28th OCTOBER 2013 TO 10th NOVEMBER 2013
Thursday, October 17, 2013: Air Namibia hereby give notice that one of our Embraer ERJ135 aircraft will undergo a mandatory maintenance check from 28th October 2013 to 10th November 2013, and as a result, we shall have a temporary change to our ERJ operated flights schedule as follows;
- Harare/Lusaka (HRE/LUN) Sunday morning flight is to operate in the afternoon, and departs Windhoek (WDH) at 12h30
- Luderitz/Oranjemund (LUD/OMD) Monday and Wednesday morning flight moved to afternoon, and departs for LUD at 14h40. The Friday and Sunday flights are to depart for LUD at 10h25 instead of 11h00.
Walvisbay (WVB) times adjusted as below;
- Windhoek – Walvisbay (WDH-WVB) departs at 16h10 on Monday, Wednesday and Friday instead of 15h00 (Monday & Wednesday ) or 11h10 (Friday).
- Windhoek – Walvisbay (WDH-WVB) departs at 10h10 instead of 11h10 on Sunday.
- Windhoek – Walvisbay (WVB-WDH) departs at 11h20 instead of 13h20 on Sunday.
NOTE: All times local
Conditions for the procedure
- All passengers will be re-protected on SW flights only.
- Passengers are to be rebooked at no fee.
- No re-routing to other airlines.
- Full refunds for unused tickets will be granted regardless of terms and conditions of the fare (even non-refundable tickets).
- Please note: all refunds must be processed within 7days from receipt of request for the refund by passenger.
For further additional information and enquiries in this regard, please contact your nearest Air Namibia office or contact our call centre by telephone on +264612996111 or Email: Call.Centre@airnamibia.aero
MEDIA RELEASE – FOR IMMEDIATE RELEASE
AIR NAMIBIA AIRBUS A330-200 INCIDENT AT HOSEA KUTAKO AIRPORT
Sunday, 13 October, 2013: Air Namibia wishes to announce that there was an incident which took place late on Friday afternoon (11 October) at Hosea Kutako International Airport, which resulted in slight damage to the wing of our new Airbus A330-200 aircraft.
The incident resulted in an aircraft operated by South African Airways colliding with the stationary Air Namibia Airbus A330-200, which was parked in its allocated space at the terminal.
The incident is still under investigation to ascertain what exactly led to the collision.
Hosea Kutako International Airport does not have defined markings or signage that direct aircraft once they land and this function is carried out solely by ground marshals employed by the Namibia Airports Company.
Engineers onsite assessed the extent of the damage to Air Namibia’s A330-200 and some temporary repair work was done, which placed the aircraft immediately back into operation.
The incident did not disrupt the scheduled operations, and the aircraft is back in full service.
For further additional information and enquiries in this regard, please contact your nearest Air Namibia office or contact Air Namibia on PRO@airnamibia.aero or email@example.com or by telephone on +264612996111 Email: Call.Centre@airnamibia.aero
Paulus Homateni Nakawa
Head: Corporate Communications
Tel: +264 61 299 6298